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Written by: Carolyn Young
Carolyn Young is a business writer who focuses on entrepreneurial concepts and the business formation. She has over 25 years of experience in business roles, and has authored several entrepreneurship textbooks.
Edited by: David Lepeska
David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.
Published on February 16, 2022
Updated on July 2, 2024
Investment range
$4,250 - $9,600
Revenue potential
$80,000 - $470,000 p.a.
Time to build
1 – 3 months
Profit potential
$55,000 - $140,000 p.a.
Industry trend
Growing
Commitment
Flexible
Here are the key factors to keep in mind when launching your delivery service:
You May Also Wonder:
Can a delivery service be profitable?
A delivery service can be very profitable. You’ll price your services based on your estimated time, charting $40-$45 an hour. If you run your service from home, your costs will be mainly for fuel, so you’ll have a good profit margin.
How can I get clients for my delivery service?
You’ll likely be targeting small business owners, and you can connect with them on LinkedIn. You should also call on them directly to offer your services. You can find local businesses on Google or Yelp.
How do I find drivers for delivery?
You can advertise your open positions on job boards like Indeed. You could also try LinkedIn or social media ads.
How do I ensure the security of the items I’m delivering?
It would be best to have secure containers in your car or truck. You also need to make sure that your vehicle is always securely locked.
Can I run a delivery business from home?
You can run a delivery business from home easily and don’t even need an office! It’s that simple. However, if you do get to a point where you require a fleet of trucks, you’ll need to find a suitable place to park them.
Starting a delivery service has pros and cons to consider before deciding if it’s right for you.
Trends in the delivery service industry include:
Challenges in the delivery service industry include:
The startup costs for a delivery service range from about $4,200 to $9,500. The main cost is for a down payment on a van or truck. If you already have a vehicle, your startup cost could be as little as $1,700.
You’ll need a handful of items to successfully launch your delivery service, including:
| Start-up Costs | Ballpark Range | Average |
|---|---|---|
| Setting up a business name and corporation | $150 - $200 | $175 |
| Business licenses and permits | $100 - $300 | $200 |
| Insurance | $100-$300 | $200 |
| Business cards and brochures | $200 - $300 | $250 |
| Website setup | $1,000 - $3,000 | $2,000 |
| Down payment on a van or truck | $2,500 - $5,000 | $3,750 |
| Dollies, straps | $200 - $500 | $350 |
| Total | $4,250 - $9,600 | $6,925 |
Your prices will vary based on the size of the load as well as the distance and could range from $100 to $200 for an average of $150. Your profit margin should be about 70% after fuel costs.
In your first year or two, you could work from home and deliver 10 loads per week, bringing in nearly $80,000 in annual revenue. This would mean almost $55,000 in profit, assuming that 70% margin. As your business gains traction, deliveries could climb to 60 per week. At this stage, you’d hire delivery drivers, reducing your margin to around 30%. With annual revenue of nearly $470,000, you’d make a tidy profit of $140,000.
There are a few barriers to entry for a delivery service. Your biggest challenges will be:
Now that you know what’s involved in starting a delivery service, it’s a good idea to hone your concept in preparation to enter a competitive market.
Market research will give you the upper hand, even if you’re already positive that you have a perfect product or service. Conducting market research is important, because it can help you understand your customers better, who your competitors are, and your business landscape.
Research delivery services in your area to examine their services, price points, and customer reviews. You’re looking for a market gap to fill. For instance, maybe the local market is missing a cannabis delivery service, if it’s legal in your area.
You might consider targeting a niche market by specializing in a certain aspect of your industry, such as grocery delivery.
This could jumpstart your word-of-mouth marketing and attract clients right away.
There are a host of different types of delivery services you could start including:
Another option is to be an Amazon delivery service partner. Whatever you choose, you should offer contactless delivery options to customers.
Your prices will vary greatly based on the size of the load, and the distance. You should estimate your time for each delivery route and charge about $40 to $45 per hour. Your costs will be for fuel, so you should aim for a profit margin of about 70%.
Note that you should use delivery route optimization, meaning making your delivery route as efficient as possible, to maximize deliveries and minimize fuel costs.
Once you know your costs, you can use this Step By Step profit margin calculator to determine your mark-up and final price points. Remember, the prices you use at launch should be subject to change if warranted by the market.
Your target market will depend on the type of deliveries you choose to do. In any case, it will be small business owners of some kind, who you can find on LinkedIn, Google Maps and Yelp!
In the early stages, you may want to run your business from home to keep costs low, and you may want to continue to operate that way, even after you add other delivery drivers. Even your delivery dispatcher could work remotely. If you decide at some point that you need an office, you can find commercial space to rent in your area on sites such as Craigslist, Crexi, and Instant Offices.
When choosing a commercial space, you may want to follow these rules of thumb:
Here are some ideas for brainstorming your business name:
Discover over 290 unique delivery service name ideas here. If you want your business name to include specific keywords, you can also use our delivery service business name generator. Just type in a few keywords and hit “generate” and you’ll have dozens of suggestions at your fingertips.
Once you’ve got a list of potential names, visit the website of the US Patent and Trademark Office to make sure they are available for registration and check the availability of related domain names using our Domain Name Search tool. Using “.com” or “.org” sharply increases credibility, so it’s best to focus on these.
Finally, make your choice among the names that pass this screening and go ahead with domain registration and social media account creation. Your business name is one of the key differentiators that sets your business apart. Once you pick your company name, and start with the branding, it is hard to change the business name. Therefore, it’s important to carefully consider your choice before you start a business entity.
Here are the key components of a business plan:
If you’ve never created a business plan, it can be an intimidating task. You might consider hiring a business plan specialist to create a top-notch business plan for you.
Registering your business is an absolutely crucial step — it’s the prerequisite to paying taxes, raising capital, opening a bank account, and other guideposts on the road to getting a business up and running.
Plus, registration is exciting because it makes the entire process official. Once it’s complete, you’ll have your own business!
Your business location is important because it can affect taxes, legal requirements, and revenue. Most people will register their business in the state where they live, but if you’re planning to expand, you might consider looking elsewhere, as some states could offer real advantages when it comes to delivery services.
If you’re willing to move, you could really maximize your business! Keep in mind, it’s relatively easy to transfer your business to another state.
Business entities come in several varieties, each with its pros and cons. The legal structure you choose for your delivery service will shape your taxes, personal liability, and business registration requirements, so choose wisely.
Here are the main options:
We recommend that new business owners choose LLC as it offers liability protection and pass-through taxation while being simpler to form than a corporation. You can form an LLC in as little as five minutes using an online LLC formation service. They will check that your business name is available before filing, submit your articles of organization, and answer any questions you might have.
Choose Your State
The final step before you’re able to pay taxes is getting an Employer Identification Number, or EIN. You can file for your EIN online or by mail or fax: visit the IRS website to learn more. Keep in mind, if you’ve chosen to be a sole proprietorship you can simply use your social security number as your EIN.
Once you have your EIN, you’ll need to choose your tax year. Financially speaking, your business will operate in a calendar year (January–December) or a fiscal year, a 12-month period that can start in any month. This will determine your tax cycle, while your business structure will determine which taxes you’ll pay.
The IRS website also offers a tax-payers checklist, and taxes can be filed online.
It is important to consult an accountant or other professional to help you with your taxes to ensure you’re completing them correctly.
Securing financing is your next step and there are plenty of ways to raise capital:
Bank and SBA loans are probably the best option, other than friends and family, for funding a delivery business. If you have a unique concept that could grow into something large you may be able, at some point, to attract venture capital or angel investors.
Starting a delivery business requires obtaining a number of licenses and permits from local, state, and federal governments.
Depending on the size of your truck, you may need a commercial driver’s license (CDL). Check with your local department of motor vehicles for requirements.
Federal regulations, licenses, and permits associated with starting your business include doing business as (DBA), health licenses and permits from the Occupational Safety and Health Administration (OSHA), trademarks, copyrights, patents, and other intellectual properties, as well as industry-specific licenses and permits.
You may also need state-level and local county or city-based licenses and permits. The license requirements and how to obtain them vary, so check the websites of your state, city, and county governments or contact the appropriate person to learn more.
You could also check this SBA guide for your state’s requirements, but we recommend using MyCorporation’s Business License Compliance Package. They will research the exact forms you need for your business and state and provide them to ensure you’re fully compliant.
This is not a step to be taken lightly, as failing to comply with legal requirements can result in hefty penalties.
If you feel overwhelmed by this step or don’t know how to begin, it might be a good idea to hire a professional to help you check all the legal boxes.
Before you start making money, you’ll need a place to keep it, and that requires opening a bank account.
Keeping your business finances separate from your personal account makes it easy to file taxes and track your company’s income, so it’s worth doing even if you’re running your delivery business as a sole proprietorship. Opening a business bank account is quite simple, and similar to opening a personal one. Most major banks offer accounts tailored for businesses — just inquire at your preferred bank to learn about their rates and features.
Banks vary in terms of offerings, so it’s a good idea to examine your options and select the best plan for you. Once you choose your bank, bring in your EIN (or Social Security Number if you decide on a sole proprietorship), articles of incorporation, and other legal documents and open your new account.
Business insurance is an area that often gets overlooked yet it can be vital to your success as an entrepreneur. Insurance protects you from unexpected events that can have a devastating impact on your business.
Here are some types of insurance to consider:
As opening day nears, prepare for launch by reviewing and improving some key elements of your business.
Being an entrepreneur often means wearing many hats, from marketing to sales to accounting, which can be overwhelming. Fortunately, many websites and digital tools are available to help simplify many business tasks.
You may want to use industry-specific software, such as Work Wave, NetworkON, or GOTRACK, to manage your deliveries, routes, dispatching, and invoicing.
Website development is crucial because your site is your online presence and needs to convince prospective clients of your expertise and professionalism.
You can create your own website using website builders. This route is very affordable, but figuring out how to build a website can be time-consuming. If you lack tech-savvy, you can hire a web designer or developer to create a custom website for your business.
They are unlikely to find your website, however, unless you follow Search Engine Optimization (SEO) practices. These are steps that help pages rank higher in the results of top search engines like Google.
Here are some powerful marketing strategies for your future business:
Unique selling propositions, or USPs, are the characteristics of a product or service that sets it apart from the competition. Customers today are inundated with buying options, so you’ll have a real advantage if they are able to quickly grasp how your delivery service meets their needs or wishes. It’s wise to do all you can to ensure your USPs stand out on your website and in your marketing and promotional materials, stimulating buyer desire.
Global pizza chain Domino’s is renowned for its USP: “Hot pizza in 30 minutes or less, guaranteed.” Signature USPs for your delivery business could be:
You may not like to network or use personal connections for business gain. But your personal and professional networks likely offer considerable untapped business potential. Maybe that Facebook friend you met in college is now running a delivery business, or a LinkedIn contact of yours is connected to dozens of potential clients. Maybe your cousin or neighbor has been in delivery for years and can offer invaluable insight and industry connections.
The possibilities are endless, so it’s a good idea to review your personal and professional networks and reach out to those with possible links to or interest in delivery services. You’ll probably generate new customers or find companies with which you could establish a partnership.
If you’re starting out small from a home office, you may not need any employees. But as your business grows, you will likely need workers to fill various roles. Potential positions for a delivery service business include:
At some point, you may need to hire all of these positions or simply a few, depending on the size and needs of your business. You might also hire multiple workers for a single role or a single worker for multiple roles, again depending on need.
Free-of-charge methods to recruit employees include posting ads on popular platforms such as LinkedIn, Facebook, or Jobs.com. You might also consider a premium recruitment option, such as advertising on Indeed, Glassdoor, or ZipRecruiter. Further, if you have the resources, you could consider hiring a recruitment agency to help you find talent.
As people continue to stay at home, delivery services are in high demand. In a $130 billion industry, there is money to be made with even a tiny share of that number. A delivery service is a fairly easy business to start and operate, and you can run it from home to keep costs low, even after you hire other delivery drivers. Now that you’ve loaded up on business information, you’re ready to get started and launch your new delivery service!
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