When launching a business, is it really possible to get everything — from formation services to logo design — in one seamless platform? Enter ...
Incfile vs LegalZoom Comparison
Written by: Coralee Bechteler
Coralee is a business writer with experience in administrative services, education, and software testing.
Edited by: David Lepeska
David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.
Published on September 6, 2022
Updated on September 30, 2023
Setting up a business entity is a vital initial step in commencing a business, and due to its frequent complexity and tediousness, numerous entrepreneurs enlist professional assistance to ensure things are done correctly. These business formation services also extend additional offerings that can be beneficial to a novice business owner.
Two predominant online platforms to take into account are Incfile and LegalZoom. To aid you in identifying the superior service, and which may be the optimal fit for you and your business, we have conducted an exhaustive evaluation of their services from an entrepreneur’s viewpoint.
Upon detailed evaluation, we’ve ascertained that Incfile offers superior value with their Silver package, as it doesn’t entail any costs beyond state filing fees and provides one year of registered agent services free of charge.
LegalZoom’s major strength lies in its name — if you predict that your business will necessitate significant legal counsel, it’s likely the ideal choice for you.
Help and Support
Ease of Use
Help and Support
Ease of Use
We’ve determined that Incfile presents formation services of better value, especially since their Silver package is free and includes registered agent services for one year.
Pros and Cons
- Affordable, with a free plan that includes all the basics
- Unlimited name searches
- Free registered agent service for a year
- Access to an online dashboard for paid plans
- Unlimited access to phone and email support
- Customer service may be less responsive than other services
- Limited legal services available
- Limited customer support hours, no weekend availability
- Reputable and reliable services
- Local attorneys available in all 50 states
- Great customer support
- Quick and easy purchase process
- Variety of legal services and documents available to business owners
- Registered agent service cost is higher compared to competitors
- Too many upsells when signing up
- Slow turnaround time
Plans and Pricing – Winner: Incfile
Incfile’s formation services are free, also providing a year of free registered agent services. After the first year, the registered agent service renews at $119/year. The Gold ($199) and Platinum ($299) packages offer substantial features, justifying their cost.
While LegalZoom offers an initial $0 LLC package, the continual upselling may become costly and cumbersome. Moreover, none of their formation packages come with a registered agent service, which is an add-on service priced at $249 annually.
Experience – Winner: LegalZoom
Incfile, established in 2004, has aided in the formation of over 1 million businesses.
Having served more than 3.5 million customers since 2001, with approximately half being business clients, LegalZoom has extensive experience in this field.
Customer Support – It’s a tie between the two
We tested Incfile’s customer service channels thoroughly, including chat, email, and phone. The response times were impressive across all platforms: with almost instant replies on chat, immediate phone pickup, and an email response in less than a day. You can expect clear and helpful information from Incfile’s customer support, ensuring your queries will be handled efficiently and promptly.
They provide support via phone, chat, and email. Overall all three channels have quick responses with polite and professional customer service representatives.
Turnaround Times – Winner: Incfile
Incfile guarantees same-day processing for their Premium plan and 24–48 hours filing time with the Silver and Gold plans. The turnaround time is state-dependent, but usually, it takes around three weeks to form your business. Incfile provides a valuable comparison tool to help you estimate your turnaround time.
Unlike many rivals, their processing times depend on the package chosen, not the state of formation. For their premium package, finalized business formation documents could be received within 7–10 business days. Still, more economical packages could take up to 30 business days (or six weeks).
Customer Reviews – Winner: Incfile
Incfile has over 14,000 customer reviews on Trustpilot alone, with the majority of them sharing highly positive customer feedback.
We found over 9,000 reviews on BBB and Trustpilot, with a significant portion being positive. Happy customers frequently mentioned LegalZoom’s services’ convenience and user-friendliness.
Ease of Use – Winner: Incfile
The process of forming a business with this service is fast, simple, and user-friendly. The upgrade options provide clear and useful information rather than being pushy. However, the lack of a feature to save your progress can be inconvenient if you need to step away and return later.
Despite this, the website overall is straightforward and easy to use, particularly if you’re prepared to finish the entire process in one go.
LegalZoom provides a streamlined approach to LLC formation, reducing the complexity of the DIY route. Their platform is well-designed, with intuitive steps, making it easy for business owners to navigate through the process and set up their operations effectively. However, numerous costly upsells can make the process somewhat confusing and potentially expensive.
Additional Services – Winner: Incfile
Incfile and LegalZoom both grant access to an extensive range of supplementary services beneficial for initiating or maintaining a compliant business entity.
Many of their offerings are identical, encompassing registered agent service, annual reports, “doing business as” (DBA) names, foreign qualifications, EIN acquisitions, and more.
Nonetheless, LegalZoom expands its scope by providing several legal (personal) services not covered by Incfile. This can be largely attributed to the fact that Incfile restricts its offerings to business services such as business compliance services and domain and email address services.
Using a business formation service to start your LLC frees you up to focus on growing your business. These services handle the filing process for you and offer additional services that can make life easier for a new business owner.
When assessing whether or not a business formation service is right for you, it’s important to dive into the following four categories: included features, customer service, pricing, and turnaround time.
Incfile is great for entrepreneurs on a budget, as their Silver Package covers the basics and includes a free year of their registered agent service. Competitors like LegalZoom and Swyft Filings have a more robust suite of services but can be more expensive.
Overall, LegalZoom is a reliable service that has been around for a while. If you need a one-stop shop for legal and business services, they are probably your best bet.
Incfile vs LegalZoom Comparison
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