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Incfile LLC Service Review

Written by:

Natalie is a business writer with experience in operations, HR, and training & development within the software, healthcare, and financial services sectors.

Edited by:

David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.

Incfile LLC Service Review

Navigating the world of business formation and legal filings can be daunting, but with services like Incfile, the journey becomes more manageable. As an increasingly popular choice among entrepreneurs, Incfile is stepping up to transform this landscape.

This article provides an in-depth review of Incfile, its service offerings, and how it compares to its competitors. From the ease of use to customer support and pricing structures, we dive deep into all you need to know about this platform.

Whether you are considering starting a new venture or looking to streamline your existing business’s administrative tasks, this review could be a pivotal read for you.

Service Overview

 
Business Formation Service
Incfile
Plans and Pricing
Silver, Gold, and Platinum plans, priced from $0 – $299 + state filing fees
Registered Agent Service
Free for one year in all plans, then $119 annually
Operating Agreement
Included in Gold and Platinum
Annual Report Service
Lifetime company annual report alerts included in Gold and Platinum
Processing Time
Varies from the state; Incfile will pass your data to the governing body in 1 day.
Customer Support
Chat, email, phone; Mon – Fri 9am – 6pm CST
Business Documents Online Library
Nine free templates in Silver and Gold, full package in Platinum plan
Other Services Offered
Business compliance services, IRS filings, free tax consultation, business banking, domain name, and email address
Number of Businesses Served
Over 1 million since 2004
Money Back Guarantee
No

Our Verdict on Incfile

Incfile offers a lot of bang for your buck, with many services included in their plans at reasonable prices.

Their Silver package, in particular, is a great value since it costs state fees only and includes registered agent service for a year.

Compared to the competition, Incfile is a great value, particularly for first-time entrepreneurs who are trying to minimize expenses.

Pricing

Turnaround Time

Help and Support

Customer Satisfaction

Ease of Use

Overall Score: 4.2/5

Incfile offers good quality services and comprehensive plans, which are packed with numerous features, yet still maintain affordability.
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Pros and Cons

Pros

  • Affordable, with a free plan that includes all the basics
  • Unlimited name searches
  • Free registered agent service for a year
  • Access to an online dashboard for paid plans
  • Unlimited access to phone and email support

Cons

  • Customer service may be less responsive than other services
  • Limited legal services available
  • Limited customer support hours, no weekend availability

Incfile Services

Business Formation Service

Incfile will assist you with the formation of various entities such as LLCs, S Corps, C Corps, or nonprofits.

Before forming your business, it’s essential to confirm that your preferred business name is not already taken. Incfile offers unlimited business name searches free of charge to assist with this. If you decide to safeguard your business name with a trademark, Incfile can facilitate this process for a service fee of $299, in addition to any applicable filing fees.

The formation of an LLC requires submission of articles of organization to your respective state, which can also be referred to as a certificate of organization or a certificate of formation. These submissions can be completed either online or by mail. Incfile manages this online filing process on your behalf, though the time it takes to get approval for an LLC varies depending on the state.

The state will require a fee to process your business filing, but Incfile won’t levy any additional processing charges. The business formation service provided by Incfile is completely free. However, you have the option to choose from their Premium Packages if you wish to avail of extra services.

If you choose the Gold or Platinum plan, once your LLC is approved and official, you can access your formation documents on the Incfile website at any time. 

Registered Agent Service

In most states, when you form an LLC, you need a registered agent. A registered agent is a person or business that is authorized to accept legal, tax, and financial documents on behalf of your business. 

If you purchase any Incfile plan (Silver, Gold, or Platinum), you’ll get a free registered agent service for a year.

The cost to renew registered agent service after the first year is $119 annually (with no obligation and no contract).

Incfile can act as your registered agent and handle official correspondence and documents for your business. They will ensure all correspondence is handled on time and keep copies of documents for you. They will keep track of deadlines for you and send you reminders of things you may have to file, such as tax forms and annual reports.

A registered agent service will help keep you in compliance with the law and save you time by keeping track of key documents and filing deadlines. This also frees you up to focus on growing your business. Incfile will also offer support if any issues arise. 

Benefits of the registered agent services

Operating Agreement

Incfile offers an operating agreement template customized for your state. An operating agreement for an LLC is an important legal document that details who owns the business and also provides essential information pertaining to member duties. 

An LLC operating agreement establishes the financial relationship between business owners (“members”) and the basics of the working relationships between those owners and the managers who oversee daily operations. 

By using the Incfile’s services, you save yourself the hassle of having an attorney draw up the agreement for you from scratch. It’s included in both the Gold and Platinum plans, and it’s a good value compared to the attorney fees you would otherwise pay. Only a handful of states require an operating agreement, but having one is highly recommended.

Document Templates

Incfile includes access to 20+ business contract templates in their Platinum package. However, it also offers nine free (marked by *) document templates you can download after you’ve provided your name and email. If you have the Silver or Gold package, you can gain access to the library (and three other services valued up to $295) for an additional $99. If you opt for the Gold plan, you can purchase two extra services for the same price (up to $190 in value).

Incfile’s business contract templates include:

  • Collaboration Agreement
  • Employment Agreement
  • Non-Disclosure Agreement (NDA)
  • Sales Agreement
  • Independent Contractor Agreement*
  • Joint Venture Agreement
  • Consulting Agreement*
  • Partnership Agreement*
  • Founder Agreement
  • Service Agreement*
  • Website Linking Agreement*
  • General Corporate Resolution
  • 83(B) Election Form
  • Terms of Service*
  • Privacy Policy*
  • Memorandum of Understanding (MOU)
  • Organization Meeting Minutes*
  • Employment Offer Letter
  • Demand Letter
  • Letter of Intent for a Business Venture
  • Employee Termination Letter
  • Release of Liability
  • Bill of Sale*
  • LLC Operating Agreement

These document templates can be very valuable for a business and can save a great deal in attorney fees. Other sites offer document templates, but the Incfile documents library is extensive and of good value. 

EIN 

An employer identification number (EIN) is a tax identifying number for your business. It’s required if your LLC has more than one member or has employees. It’s obtained by applying through the IRS.

Incfile will handle the application process for you and send you your EIN as soon as it’s approved. If you go with the Silver (free) plan, obtaining an EIN using Incfile will cost you $70. EIN is included in both paid plans.

Business License Search

As part of the Incfile’s Business License Research Package, a licensing expert will:

  • Identify all necessary business licenses and permits at the federal, state, county, and city levels.
  • Supply you with the appropriate applications for these licenses/permits.
  • Outline instructions for filing, requirements for supporting documents, and associated fees.

Incfile’s fee for this service is $99 + business license and permits cost.

IRS Form 2553

You’ll need to file Form 2553 if you want your LLC to have S Corp status.  An S Corporation refers to an LLC’s tax classification. It is a corporation or LLC that, by meeting certain requirements, can be taxed as an S Corporation. With an S Corp, as with an LLC, income passes through the business to shareholders or owners without that income being taxed as corporate income. In contrast, in a regular corporation, also known as a C Corp, the corporation and the dividends shareholders receive are taxed, which is sometimes referred to as double taxation.

A corporation or LLC can be classified as an S Corp if it has 100 or fewer shareholders or members. Shareholders pay taxes on their pass-through income at their personal income tax rates. S Corp shareholders can only be individuals, specific trusts and estates, or certain types of tax-exempt organizations.

Incfile can take care of your S Corporation tax election for you. If you opt for the free (Silver) plan, there is a processing fee of $50 for this service. The filing of LLC tax status is included without additional charge in both the Gold and Platinum paid plans.

Banking Resolution

A banking resolution specifies who is authorized to handle banking matters on behalf of the LLC. Incfile offers this service in both paid plans (Gold and Platinum), or you can get it as a part of a $99 Premium upgrade to your free (Silver) plan.

Annual Reporting

In most states, LLCs are required to file periodic reports, usually annually. Incfile’s service fee for filing an annual report is $99 + state fees.

Incfile provides lifetime company alerts as part of all our state filing packages (included in Gold and Platinum plans), sending out courtesy email reminders to clients about impending filing deadlines.

Other Business Services

Certificate of Good Standing

A Certificate of Good Standing is an official document that confirms a company is legally registered and compliant with its state’s regulations and tax obligations.

Should you require a Certificate of Good Standing for your LLC, Corporation, or Nonprofit, Incfile offers this service at a cost of $49, in addition to any state-specific fees.

Business Tax Consultation

With this service, you’ll get a 30-minute conversation with a business tax expert who will explain business tax basics and answer your questions. They’ll also help you decide between Starter ($90) and Plus ($180) bookkeeping and tax filing packages. Business tax consultation isn’t included in the free plan.

Business Banking Account

Incfile will assist you with the process of setting up a business bank account over the phone.

Plans and Pricing

Silver PlanGold PlanPlatinum Plan
Plans and Pricing$0 plus state fee$199 plus state fee$299 plus state fee
Registered Agent ServiceFree for one year and then $119 annuallyFree for one year and then $119 annuallyFree for one year and then $119 annually
Operating AgreementNot includedIncludedIncluded
Annual report serviceNot includedLifetime company alertsLifetime company alerts
Processing TimeStandard, ExpeditedStandard, ExpeditedExpedited
Customer SupportChat, email, phoneChat, email, phoneChat, email, phone
Business Documents Online LibraryNine free templatesNine free templatesFull package
EINNot includedIncludedIncluded
IRS Form 2553Not includedIncludedIncluded
Banking resolutionNot includedIncludedIncluded
Business bank accountNot includedIncludedIncluded
Business tax consultationNot includedIncludedIncluded
Domain name and business emailNot includedNot includedIncluded

Silver Plan

The Silver Package includes the preparation and filing of the articles of organization and unlimited name searches, with free registered agent services for a year. This plan is a great value and appropriate for entrepreneurs with a limited budget who just want to get their business up and running and plan to handle annual reporting and the operating agreement themselves. They can choose to add additional services at the time of purchase or later. 

This plan may also be appropriate for established businesses forming a new business structure or changing their business structure. 

Gold Plan

The Gold Package includes all the services included in the Silver Package, plus an operating agreement template and a business tax consultation. Lifetime company alerts mean that Incfile will remind you of any reporting due dates based on your state’s requirements. 

Incfile’s Gold Package also includes an EIN tax number and the filing of IRS Form 2553, which allows LLCs to reap the tax benefits of an S corporation. You’ll also receive banking resolution services and assistance with setting up a business bank account. Lastly, you’ll get access to a personalized online dashboard and unlimited phone and email support.

This package is appropriate for businesses that want a little more help in terms of the operating agreement, which is a critical document, and the state’s annual compliance requirements, such as annual reports and document addendums. The price offers good value considering the extra services, and there’s no annual fee required. 

Platinum Plan

The Platinum Package includes everything in the Gold Package with the advantage of expedited filing, as well as a domain name and business email. You’ll also receive access to business contract templates, which can be extremely helpful for new business owners. There are over 20 different contracts, all created and reviewed by attorneys.

The main advantages of this plan are the expedited filing and the contract templates. That said, you can easily reserve your own domain name for less by using a web hosting site such as GoDaddy. 

This plan, however, would be beneficial for a business owner who seeks a one-stop shop for their business services. Otherwise, it does not seem worth the added cost.

Turnaround Time

With the Platinum Incfile plan, you get free next-day business processing. This means your LLC formation documents will be sent to the state within 24 hours.

Once Incfile submits your information, you will need to wait for the state to officially file, which can take up to three weeks in some cases. Incfile provides a valuable comparison tool to help you estimate your turnaround time.

However, Incfile’s Silver and Gold plans offer optional expedited filing (usually for $50), meaning that they will utilize your state’s expedited filing option on your behalf. Turnaround times with state expedited filing are usually only a few days.

Signing Up Process

When you first go to the Incfile site, clicking on the “Start My Business” button will open up a new window. You’ll then see a couple of dropdown menus: one for your business type (choose LLC) and one for the state in which you are filing. Once you choose your state, you’ll see specific pricing.

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Each of the three available plans will appear, along with an outline of what’s included in each. The price displayed will include both the package fee and the fees for your particular state. Once you’ve made your decision, click the “Get the Silver/Gold/Platinum Package”. You will then be prompted to enter your contact information and mailing address.

Next, you’ll be asked to choose standard or expedited filing. Incfile also includes the typical processing time in your chosen state so you can make a more informed decision. 

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Next, you’ll enter your company information, including information on your members or owners, business purpose, industry, and address. After entering these details, you’ll be offered a chance to upgrade to a higher-level package before continuing. 

The next series of screens prompt you to enter the information that will ultimately appear on your articles of organization document. Then you’ll be asked if you’d like to use Incfile as your registered agent or act as your own (if allowed in that state). If you choose any package, the service is free for a year and $119 annually afterwards. The service is included in the price of both the Gold and Platinum packages.

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From this point onward, depending on which package you choose, you’ll be prompted to provide all the applicable information for each included service. If you choose Silver or Gold, you’ll have opportunities to add various a la carte services.

Once you’re finished making your choices, you’ll have a chance to review your information before you submit payment.

The formation process was quick and easy, making for a nearly seamless user experience. Opportunities to upgrade were more informative than intrusive, and it was made very clear what you were getting with each package. 

One downside is that there’s no way to save your progress if you have to leave the page and come back later. However, if you click the back button and move back to the homepage, you will be prompted to either start over or resume.

Overall, the site is easy to use if you’re ready to go and just want to complete the process.

Cancellation

With Incfile, your order is refundable until payment is forwarded to the state. A $30 cancellation fee applies, as well as any expenses that have been paid or incurred with other entities, like state agencies or third-party vendors. 

Unfortunately, after payment has been forwarded to the state, Incfile cannot accept any cancellations or changes to state filings. To cancel your order, simply send an email to [email protected]. You cannot make any cancellations via telephone.

Customer Support

We tested all the customer service options by asking real questions through chat, email, and phone.

Chat support

When we tested the customer service response time through the online chat option, we received a response within two minutes. We asked a question about the cancellation policy and how to cancel an order if we change our mind about the filing. The agent was very helpful and explained the process clearly.

Chat Support Rating:

Response time:

Very quick

Phone support

We called Incfile to ask a question about registered agent services. Our call was answered almost immediately, and the question was answered promptly.

Phone Support Rating:

Response time:

Immediate

Email support

We asked the same question via email about registered agent services and received the same response in under 24 hours.

Email Support Rating:

Response time:

Very quick

Customer Reviews

The best way to learn about Incfile is to see what real customers thought of their experience. We visited the Better Business Bureau and Trustpilot. 

Incfile is not currently accredited with the BBB. They have 4.82/5 stars in customer reviews and have received 229 complaints in three years. A total of 33 complaints have been resolved over the last 12 months.

The following aspects are emphasized as positive in BBB customer reviews:

  • Quick and efficient customer support
  • Easy business filing process
  • Professional and informative team

The following aspects are emphasized as negative in BBB customer reviews:

  • Customer support did not follow up
  • Surprise charges
  • Some services fees were not clear to customers

The Trustpilot score for Incfile is 4.7/5 stars from more than 14,100 reviews. 86% of customers rated the company as excellent.

The following aspects are emphasized as positive in Trustpilot customer reviews:

  • Great customer service
  • Knowledgeable team
  • Fast and easy LLC formation

The following aspects are emphasized as negative in Trustpilot customer reviews:

  • Service cancellation issues
  • Some documents were filed with errors
  • Lack of transparency for some services

Calculate Your LLC Formation Expenses

Use our dropdown calculator and check how much your LLC formation service will cost you using Incfile. Simply choose a plan, a la carte services, and the state where you want to form an LLC to calculate the exact cost based on your needs and preferences.

Expenses Calculator

Note: the Starter Plan the second year renews at $119

State Fee

$0

Annual Payment

$0

One Time Payment

$0

Total

$0

Visit Incfile

Disclaimer: This calculator is meant to provide a helpful cost estimate for forming your LLC. Step by Step Business makes no guarantee regarding the actual price you’ll pay using Incfile services.

Alternatives to Incfile

IncfileZenBusinessBizFilingsInc Authority
Plans and Pricing$0 – $299$0 – $349$99 – $359Free Formation, Starter and Fast Track Business Bundle
Registered Agent ServiceIncluded for one year then $119 annuallyNot included, $199 annuallyIncluded for 3 months then $220 annuallyIncluded for one year then $179 annually
Processing TimeNext day filing plus standard state timesStandard, RushStandard, Expedited, RushStandard state times, Express processing
Money-Back GuaranteeNo60 daysNo60 days
Our Rating4.24.743.4
Our ReviewFull ReviewFull ReviewFull Review
WebsiteLearn MoreLearn MoreLearn MoreLearn More

ZenBusiness

Incfile and ZenBusiness have similar offerings, including an entry-level plan that costs only state fees. However, all of Incfile’s plans include more services for the price. 

BizFilings

All three of BizFilings’ plans are more expensive than Incfile, and they don’t offer as many services.

Inc Authority

IInc Authority’s Free LLC plan has more features, but the add-ons are significantly more expensive than Incfile’s. Their customer service was poor in our experience, although their customer reviews are generally positive.

Company Background

Incfile was founded in 2004 and is headquartered in Houston, Texas. Since they started, Incfile.com has helped more than 1,000,000 entrepreneurs form their businesses. Dustin Ray is the CEO and Chief Growth Officer.

Our Approach

We went through every detail of the Incfile site and examined their offerings closely. We looked at it from a user perspective, putting ourselves in the shoes of a customer. 

We asked questions of customer service as potential customers, went through the business formation signup process, and then actually formed an LLC. We got a complete overview of the value the company provides from a customer’s point of view.

FAQs

Why should I use Incfile to form my LLC?

A service like Incfile can make the business formation process easy and ensure that it’s done correctly. They provide customer support and additional services to support your business.

What’s good about Incfile?

Incfile has a starter plan that costs state fees only, and it includes registered agent services for a year. Their two other plans offer a plethora of other services at very competitive prices.

Is Incfile expensive?

Compared to the competition, Incfile’s prices are excellent. Their Silver plan, in particular, costs state fees only and includes registered agent services for one year.

What do real customers think of Incfile?

Incfile has overwhelmingly positive reviews. Customers rave about their great customer service and easy-to-use services.

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Incfile LLC Service Review