When launching a business, is it really possible to get everything — from formation services to logo design — in one seamless platform? Enter ...
Incfile vs Inc Authority Comparison
Written by: Coralee Bechteler
Coralee is a business writer with experience in administrative services, education, and software testing.
Edited by: David Lepeska
David has been writing and learning about business, finance and globalization for a quarter-century, starting with a small New York consulting firm in the 1990s.
Published on September 4, 2022
Updated on September 30, 2023
Establishing a business entity is a pivotal step in kickstarting a business, but its intricate and wearisome nature often leads many entrepreneurs to engage a professional to handle it appropriately. These business formation services also provide further assistance that could be beneficial for a fledgling business owner.
Incfile and Inc Authority are two of the top-tier online services worth considering in this regard. To assist you in discerning which of these would be the most suitable for you and your venture, we’ve conducted a comprehensive review of their services from an entrepreneur’s perspective.
Continue reading to select the service that will set your business on the road to success.
The advanced service packages offered by Incfile surpass those of Inc Authority. By choosing Incfile, you’ll not only save significant funds but also enjoy additional perks such as banking resolution and business contract templates, making it our preferred choice.
Although Inc Authority’s basic package provides substantial value, Incfile generally gives you more bang for your buck and offers superior customer service. In this comparison, we wouldn’t think twice about recommending Incfile.
Help and Support
Ease of Use
Help and Support
Ease of Use
While Inc Authority’s Starter Business Bundle is a great value at the cost of state fees only, Incfile’s plans and cost structure overall provide more for less, making Incfile our choice.
Pros and Cons
- Affordable, with a free plan that includes all the basics
- Unlimited name searches
- Free registered agent service for a year
- Access to an online dashboard for paid plans
- Unlimited access to phone and email support
- Customer service may be less responsive than other services
- Limited legal services available
- Limited customer support hours, no weekend availability
- Free plan is a good value
- Free 1-year registered agent service and EIN
- Quick and easy purchase process
- Good rating with Trustpilot
- Pricing not disclosed on site; the information is hard to find on the site
- Expensive service packages
- Aggressive sales tactics
- Poor customer service
Plans and Pricing – Winner: Incfile
Incfile’s formation services are free, also providing a year of free registered agent services. After the first year, the registered agent service renews at $119/year. The Gold ($199) and Platinum ($299) packages offer substantial features, justifying their cost.
Inc Authority’s free business formation plan includes free LLC formation, one year of free registered agent services, and an employer identification number (EIN). The prices of their premium bundles aren’t clearly displayed, but they offer services like the INC Success Advisor Package, Private Banking, Personalized Business Advice, and expedited filings.
Experience – Winner: Incfile
Incfile, established in 2004, has aided in the formation of over 1 million businesses.
Inc Authority, established in 1989, has formed over 250,000 LLCs and corporations.
Customer Support – Winner: Incfile
We tested Incfile’s customer service channels thoroughly, including chat, email, and phone. The response times were impressive across all platforms: with almost instant replies on chat, immediate phone pickup, and an email response in less than a day. You can contact the support team Monday to Friday.
Inc Authority offers support via phone, email, or chat but does not provide customer service over the weekends. We also observed that the chat option was not consistently available.
Turnaround Times – Winner: Incfile
Incfile guarantees same-day processing for their Premium plan and 24–48 hours filing time with the Silver and Gold plans. The turnaround time is state-dependent, but usually, it takes around three weeks to form your business. Incfile provides a valuable comparison tool to help you estimate your turnaround time.
For Inc Authority, processing times hinge on each state’s requirements, varying from a few business days up to several weeks.
Customer Reviews – It’s a tie between the two
Incfile has over 14,000 customer reviews on Trustpilot alone, with the majority of them sharing highly positive customer feedback.
Inc Authority enjoys an excellent customer satisfaction rating, with over 26,000 reviews that are predominantly positive. Their clients particularly praise their free LLC formation service and swift processing times.
Ease of Use – Winner: Inc Authority
The process of forming a business with this service is fast, simple, and user-friendly. The upgrade options provide clear and useful information rather than being pushy. However, the lack of a feature to save your progress can be inconvenient if you need to step away and return later.
Despite this, the website overall is straightforward and easy to use, particularly if you’re prepared to finish the entire process in one go.
Inc Authority effectively simplifies the LLC formation process compared to the do-it-yourself approach. Their platform is user-friendly, with intuitive guides assisting users through each step, thus making business entity setup more accessible for entrepreneurs.
However, there are upsells during the formation process that can lead to increased LLC costs.
Additional Services – It’s a tie between the two
Inc Authority and Incfile present a range of similar services, including registered agent service, business bank accounts, and trademark support, among others. Yet, each of them possesses unique features not available in the other company.
For instance, Inc Authority is the sole provider of revocable living trusts and business credit assistance. Conversely, Incfile exclusively offers services such as business accounting, amendments, and dissolutions, which are not part of Inc Authority’s offerings.
Using a business formation service to start your LLC frees you up to focus on growing your business. These services handle the filing process for you and offer additional services that can make life easier for a new business owner.
When assessing whether or not a business formation service is right for you, it’s important to dive into the following four categories: included features, customer service, pricing, and turnaround time.
Incfile is a great choice for entrepreneurs on a budget, as their Silver Package covers the basics and includes a free year of their registered agent service. Inc Authority certainly offers a more robust suite of services, but their premium packages can be extremely expensive.
The entry-level plan is free except for state fees and includes a business name availability search through your state and the business formation service, with full customer support. It also offers a few extras, including an S Election form and a tax consultation. You’ll also have access to your formation documents online.
Overall, Inc Authority’s robust suite of formation packages provides several valuable services. However, they are significantly more expensive compared to other companies. All three of Incfile’s business formation plans have lower starting prices than Inc Authority’s Starter Business Bundle.
Incfile vs Inc Authority Comparison
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